Legal
Terms of Service
What happens on the day, what it costs, and who is responsible for what.
The work itself
These terms cover residential appliance repair carried out by Point Loma Sub-Zero Specialists in Point Loma: working out what has failed, fixing it, and servicing the equipment afterwards.
How the fault is found
A repair is quoted after the fault has been diagnosed, never before. If the fault will not show itself on the day, Point Loma Sub-Zero Specialists will say so rather than replace a part on a hunch.
Components
Point Loma Sub-Zero Specialists fits OEM parts, or parts from an authorized supplier when the factory part is unavailable. Aftermarket or refurbished components are not used unless you ask for them and we agree to it in advance.
What it costs, and when
A Point Loma repair is priced once, in advance of the work, with parts and labor in the same figure. Nothing is charged until the job is done.
On the day
A refrigerator cooling and leak repair unit is repaired in place rather than dragged out, which means the front of it has to be reachable — and where the fault involves water, so does the shut-off. Someone over 18 has to be at the Point Loma address while the work is done.
Scheduling
Call (858) 375-1585 and Point Loma Sub-Zero Specialists will give you a window rather than a whole day. Same-day slots are available most days in Point Loma, and you are told promptly if anything moves.
Our warranty
Our warranty is specific rather than sweeping — the same part failing the same way is covered, in labor and in parts. It does not widen into cover for the whole appliance, for an unrelated fault next year, for misuse or surges, or for another company's subsequent work. Where the factory warranty still runs, contact the manufacturer before us: on this equipment sealed-system cover is generally conditional on who performs the repair.
Changing or cancelling
Plans change; Point Loma Sub-Zero Specialists does not bill for that. Cancel or reschedule on the phone any time before dispatch and it costs nothing.
What we are and are not responsible for
License and insurance details are handed over on request, before anything is touched. Our liability is bounded by the work done: conditions that predate the visit, defects of manufacture, food spoilage and unrelated faults all sit outside it.
Which law applies
Anything arising out of these terms is a matter for California law.